Shipping & Returns


Shipping:

Customers in the United States (Lower 48 states) receive free home delivery on all electric bike purchases. Accessories, batteries, and apparel are excluded, but will ship for free if made with the purchase of an electric bike. Shipping may take up to 4-6 weeks if item is on pre-order.

Returns Policy:

Just in case you need to, this is our return policy:

If you want to return the product, you have 7 days to try it out. If you do not like it after 7 days, you can return it to Big Cat ® Electric Bikes in the same boxes and packing material it came with along with all the paperwork. We charge a 25% restocking fee.

You will be responsible for the return shipping cost.
You can contact us and we will arrange for FedEx Ground to pick it up.

Once we receive the product back, we will inspect the product for any damage. If there is no damage, we will refund your credit card (minus the 25%) and the shipping cost.

Out-of-State Taxes:

Big Cat ® Electric Bikes will not charge or collect sales tax except for transactions within the State of New York. If the State where the transaction was billed and delivered to requests that the sales tax needs to be paid, the customer will be responsible for the tax and penalties (if apply) of that transaction. All requests of sales tax to be paid must be presented in writing by the said State.

All warranties will be filled by the manufacturer's guidelines.

 

Fast delivery

In stock items will ship immediately after Quality Assurance check by our technical team.

7-days return

If you want to return the product, you have 7 days to try it out.

Online support

We are available to answer any questions or help in any way. Just call or email us.

FAQ

Some common questions asked

Click the links below

How do turn on the headlight?

  • On the LCD control panel, press the power & + (plus) buttons simultaneously for 3 seconds.

Should I let the battery completely drain before recharging it?

  • No. You should not completely discharge the battery before recharging.

How long will it take to get my ebike delivered?

  • When we receive your order, it is processed within 24 hours. Then the bike is built to your specifications. It is assembled and tested for quality assurance. Then it is 20% disassembled, repackaged and shipped to your door. Because of this process, from time of order to delivery is typically 7-12 days.

HOW FAST CAN THESE BICYCLES GO?

  • By Law Electric Bicycles Are To Be Limited to 20Mph When Propelled By The Motor. Big Cat ® Electric Bicycles Comply With Federal Laws And Are Limited To A Top Speed Of 20Mph, However You May Experience Higher Speeds When Pedaling As The Motor Is Engaged.

CAN I PEDAL WITHOUT ANY ASSISTANCE?

  • Yes, Electric Bicycles Can Be Operated Like Traditional Bicycles, However keep In Mind The Difference In Weight Due To The Battery & Motor, You May Experience Some Drag

WILL MY BIG CAT ® ELECTRIC BICYCLE COME WITH A CHARGER OR DO I NEED TO PURCHASE ONE SEPARATELY?

  • Yes, Your Big Cat ® Electric Bicycle Will Come With A New Lithium-Ion Battery Pack & A Smart Charger.

I misplaced my user manual. Can i download a new one?

(631) 285-2298

  service@bigcatusa.com

  78 Academy St. Patchogue, New York