Contact Us

 

Use the form below to file your warranty claim. 

Updated March 18th, 2018: Warranty claims may be filed if your Big Cat Bicycle has been purchased in the last 12 months. Standard warranty is available on all Big Cat Bicycles for a period of no longer than 12 months unless otherwise stated. If you purchased your Big Cat Ebike with an extended 12-month warranty for a grand total of 24 months please be sure to include that in your claim. 

Big Cat® Parts only warranty. Under our warranty guidelines, customers are required to do the following when filing a warranty claim:

• Fill out our warranty claim form with all proper information
• Provide Date of purchase, proof of purchase and where your Big Cat ebike was purchased from
• Provide information about the Bicycle shop or person who assembled your Big Cat electric bicycle 
• Provide a detailed description of the issues you're having with your bicycle 
• Submit a photo or photos of the defective parts & proof of purchase
• Ship defective part to Big Cat. The parts will be carefully inspected. Once the issue is diagnosed, Big Cat reserves the right to either repair the defective part, issue a brand new part, or issue a similar part for a replacement that may not be brand new. Customer(s) is responsible for costs associated with shipping the parts to Big Cat. 

Mail to: 78 Academy St. Patchogue NY 11772

Phone: 631-285-2298

 

Financing Information Can Be Found Here 

 

Big Cat Electric Bikes operates two retail stores serving South Florida and Suffolk County, New York. Reach the team by phone at 754-206-3646 or by email at hello@bigcatbikes.com. Both stores are open Tuesday through Friday, 10 am to 5 pm, and Saturday through Sunday, 10 am to 4 pm.

Ready to visit the store? Find your nearest Big Cat location below and plan your test ride today.

South Florida Store

Big Cat Electric Bikes 262 E Commercial Blvd, Suite A, Lauderdale-by-the-Sea, FL 33308

Phone: 754-206-3646 Email: hello@bigcatbikes.com

Store Hours: Tuesday: 10 am to 5 pm Wednesday: 10 am to 5 pm Thursday: 10 am to 5 pm Friday: 10 am to 5 pm Saturday: 10 am to 4 pm Sunday: 10 am to 4 pm Monday: Closed

What this location offers: 

The Lauderdale-by-the-Sea store serves riders across Fort Lauderdale, Pompano Beach, Deerfield Beach, Boca Raton, and surrounding Broward County and Miami-Dade County communities. Services available at this location include test rides on in-stock models, in-store sales, e-bike service and repair, bike rentals, and financing through Snap Finance and America First Finance for qualified buyers.

Call 754-206-3646 to confirm in-stock availability and schedule a test ride at our Lauderdale-by-the-Sea store before you visit.

Suffolk County Store

Big Cat Electric Bikes 1180 Lincoln Ave Holbrook, NY 11741

Phone: 754-206-3646 Email: hello@bigcatbikes.com

Store Hours: Tuesday: 10 am to 5 pm Wednesday: 10 am to 5 pm Thursday: 10 am to 5 pm Friday: 10 am to 5 pm Saturday: 10 am to 4 pm Sunday: 10 am to 4 pm Monday: Closed

What this location offers: 

The Holbrook store serves riders across Islip, Babylon, Smithtown, Bay Shore, and surrounding Suffolk County and Nassau County communities on Long Island. Services available at this location include test rides on in-stock models, in-store sales, e-bike service and repair, bike rentals, and financing through Snap Finance and America First Finance for qualified buyers.

Call 754-206-3646 to confirm in-stock availability and schedule a test ride at our Holbrook store before you visit.

Get in Touch with the Big Cat Team

The Big Cat team responds to phone and email inquiries Tuesday through Sunday during store hours. For questions about a specific model, in-store availability, service scheduling, rental availability, or financing options, contact the team directly before visiting.

Phone: 754-206-3646 Email: hello@bigcatbikes.com

For e-bike service and repair inquiries outside South Florida and Suffolk County, Big Cat partners with Velofix, a certified mobile bike repair and assembly service operating in all 50 states. Book a Velofix appointment at velofix.com or by calling 1-855-835-6349.

Have a question about a specific model or service? Send us a message using the contact form below, and the team will respond within one business day.

Nationwide Online Orders

Riders outside South Florida and Suffolk County can shop the full Big Cat lineup at bigcatbikes.com/collections/all-electric-bikes with nationwide shipping. 

Every online order ships with a UL-certified lithium-ion battery and a free handlebar-mount phone holder. Financing through Snap Finance and America First Finance is available for qualified buyers on all online orders.

Not local to either store? Shop the full Big Cat electric bike lineup online and get nationwide shipping with every order.

Frequently Asked Questions 

What are Big Cat Electric Bikes' store hours? 

Both Big Cat Electric Bikes retail locations are open Tuesday through Friday, 10 am to 5 pm, and Saturday through Sunday, 10 am to 4 pm. Both the South Florida store in Lauderdale-by-the-Sea and the Suffolk County store in Holbrook are closed on Mondays.

Where is the Big Cat Electric Bikes South Florida store located? 

The Big Cat Electric Bikes South Florida store is at 262 E Commercial Blvd, Suite A, Lauderdale-by-the-Sea, FL 33308. This location serves riders across Broward County, Miami-Dade County, Fort Lauderdale, Pompano Beach, Deerfield Beach, and Boca Raton.

Where is the Big Cat Electric Bikes Suffolk County store located? 

The Big Cat Electric Bikes Suffolk County store is at 1180 Lincoln Ave, Holbrook, NY 11741. This location serves riders across Suffolk County, Nassau County, Islip, Babylon, Smithtown, Bay Shore, and surrounding Long Island communities.

How do I contact Big Cat Electric Bikes? 

Call Big Cat Electric Bikes at 754-206-3646 or email hello@bigcatbikes.com. Both the South Florida and Suffolk County stores are open Tuesday through Sunday. The team responds to email inquiries within one business day during store hours.

Can I schedule a test ride before visiting a Big Cat store?

 Yes. Call 754-206-3646 before visiting either location to confirm that your preferred model is in stock and available for a test ride. Both the Lauderdale-by-the-Sea, Florida, and Holbrook, Suffolk County, New York stores offer test rides on in-stock models Tuesday through Sunday.