Contact Us

General Inquiries or Technical Support:
For immediate assistance please call
Office: 631.285.2298
or fill out the form below. 
Store hours: 10 AM - 6 PM EST
We are available 24/7 by phone or email at


Use the form below to file your warranty claim. 

Updated March 18th, 2018: Warranty claims may be filed if your Big Cat Bicycle has been purchased in the last 12 months. Standard warranty is available on all Big Cat Bicycles for a period of no longer than 12 months unless otherwise stated. If you purchased your Big Cat Ebike with an extended 12-month warranty for a grand total of 24 months please be sure to include that in your claim. 

Big Cat® Parts only warranty. Under our warranty guidelines, customers are required to do the following when filing a warranty claim:

  • Fill out our warranty claim form with all proper information
  • Provide Date of purchase, proof of purchase and where your Big Cat ebike was purchased from
  • Provide information about the Bicycle shop or person who assembled your Big Cat electric bicycle 
  • Provide a detailed description of the issues you're having with your bicycle 
  • Submit a photo or photos of the defective parts & proof of purchase
  • Ship defective part to Big Cat. The parts will be carefully inspected. Once the issue is diagnosed, Big Cat reserves the right to either repair the defective part, issue a brand new part, or issue a similar part for a replacement that may not be brand new. Customer(s) is responsible for costs associated with shipping the parts to Big Cat. 

Mail to: 78 Academy St. Patchogue NY 11772

Phone: 631-285-2298


Financing Information Can Be Found Here electric bike info